We won’t limit your support! Our service desk is manned from 07:00 until 18:00 Monday to Friday, tickets can be logged anytime via our online portal or by email. Our service is available to the whole school – not only technical staff, but teachers and administration staff. Once a call is logged the team assess the issue and then either fix it if possible, or pass the call to an appropriately skilled team member who can advise on a resolution. Staff can track the status of their call by logging into the portal.

Performance of your IT service is shown through a single monthly report. We have found that schools appreciate the accountability of reporting as well as the opportunity to plan future IT improvements and replacements. We also hold regular review meetings with your assigned account manager.

A well maintained server should not crash, but if it does we understand that the impact on your school could be catastrophic. This why we offer an exceptionally fast response as part of our service when responding to an outage, ranging from remote support to onsite engineers working to protect your systems.

A fundamental part of our service are our remote proactive checks. To ensure a fully functioning network, we continually monitor the status and health of your server infrastructure. Alerts will immediately warn us of issues for example with backups, disk space and responsiveness meaning we can reduce downtime and any disruption to your critical systems. Issues identified will be fixed remotely if possible, and logged on our IT Service Desk. Should additional support be required to fix the issue, the school IT lead will be notified to decide on an appropriate course of action.

To ensure you have access to an up to date, cost effective solution to your needs, our experienced team will review your network periodically to ensure it is fit for purpose. We believe that forward planning is key to a successful system and essential for embedding ICT and Computing into the curriculum, which is why part of our service helps you to develop a strategic vision for the future.

We pride ourselves in offering a well trained, friendly and approachable service for any IT issue. Although our onsite engineers will be mainly responsible for user device issues and AV, maintaining printers, projectors and hardware, they can offer a flexible service and will complete any reasonable IT task at any time. We believe in continuity and that having a familiar face is important in the building of a relationship, so we provide the same engineer or combination of engineers where possible. Our engineers also carry a range of stock items meaning that issues are resolved quickly without the need to wait for replacement parts to be delivered.

We understand the importance of a successful inspection, such as Ofsted, and will work alongside your team to ensure that your IT doesn’t let you down. We can be onsite for the length of an inspection.

We have the unique experience of only working in the education sector meaning our team has the experience and contacts to ensure you get best value from any IT purchase. Our team will happily obtain a quote for a project or individual purchase on your behalf. This extends to software licensing, structured cabling, AV installation, managed wireless and computer replacement. Licence and warranty management is provided free as part of our procurement service.