Network Connectivity

In April 2019, following an extensive tender process, we selected eduthing to deliver a managed IT service at St Matthew’s. With a number of providers in the sector, it was crucial that we partnered with a forward thinking company to help devise a strategy to update our ageing IT infrastructure and classroom technology. Their educational experience and knowledge was key to ensure we invested our budget wisely, with  maximum impact and to best support teaching and learning. The upgrade gave us a solid platform to deploy remote learning quickly and effectively. In partnership with eduthing, we are now able to confidently take a  proactive approach to our IT.

There was only one company that we felt had the credentials to meet our exacting expectations, eduthing. The team of engineers worked above and beyond, not only in the physical transition, but in the ongoing support of staff and Senior Leaders with reassurance. The team worked above and beyond expectations, often late at night and into weekends. The online support from eduthing is available during working hours, with engineers able to resolve 99% of issues remotely and efficiently. We also have access to an onsite engineer for half a day per week. Both aspects of this support serve to reassure staff and students that we have the technology and infrastructure to achieve the world class education our students deserve.

While I am all too aware that eduthing manage the IT solutions in large schools, when it comes to a personal approach in a small special school, they are exceptional. We look forward to many more years on support.

If you want expert, flexible, forward looking support for your IT needs, then I would suggest you look no further than eduthing. On top of the invaluable help desk (where any day to day issues are quickly dealt with) we have had support with: new servers; extending Wi-Fi access; installation of CCTV; roll out of google classroom and Chromebooks; roll out of Office 365; setting up our digital printer network; procurement of interactive  screens, PCs, iPads and Chromebooks (all at very competitive prices) and the benefit of experts who listen to our needs and are proactive in suggesting solutions. Like all schools we are heavily reliant on our IT infrastructure and with eduthing we feel that we are in safe hands.

Eduthing have managed our IT provision for three years now. They have worked with us to completely re-design our infrastructure from the ground up, ensuring that our network provides reliable coverage across the site and secure access from a wide range of devices. The responsiveness of the support systems in place is excellent, with staff now confident that any issues they come across will be responded to quickly and effectively. Eduthing also work as a strategic partner; informing and supporting us with our plans to develop our IT resources, but also challenging us to be ambitious and achieve more. Throughout lockdown they not only ensured that we were able to provide a reliable online curriculum, they supported us to further evolve and improve that provision so that it is now second to none.

Eduthing are the third managed service provider I have had in Ash Manor School since I became headteacher and they stand head and shoulders above the others. They invested a considerable amount of time at the start of the contract ensuring that our system was dramatically improved and in less than a year the provision in the school is significantly better for staff and students.

The eduthing staff respond quickly to issues and during the school closures have been invaluable, ensuring that staff and students can work from home, are always available for anyone who needs training or advice and supporting our remote learning provision. Eduthing understand education and respond accordingly; I am very pleased that we chose them to work with us.

We cannot fault the support provided by eduthing. All staff take ownership of problems and stick with them through to resolution rather than them being passed around, which ultimately means issues are resolved quicker and with less input required from staff. They also have a real understanding of how a school works and that staff are not IT experts and try to find cost effective solutions that best fit staff and school  requirements. All the eduthing staff are very friendly and after only 10 months it already feels like they are all, not only a very necessary part of our school but also, a part of our school family.

We are delighted with the highly professional and efficient service the school has received following the decision to move our business to eduthing. The staff are knowledgeable and proficient and offer a timely  response to issues raised.  We have been pleased to act on their recommendations. From the outset, we have enjoyed the collaborative, warm and friendly relationships with all eduthing staff.

eduthing have provided us with incredible support, expertise, and resilience when they started working with us in January 2020. They provided a complete review of our IT infrastructure to identify what areas of improvement should be made to enhance teaching and learning. In the last 18 months we have finally got Wi-Fi, a complete infrastructure rebuild, better facilities in classroom, and superfast broadband. Students and staff have been able to use office 365 effectively to deliver live lessons for months. The dedicated helpdesk has acted promptly to resolve issues quickly in the evening or weekends if needed. The advice and service  we received has allowed us to plan financially to make more efficient use of resources and purchase new technology and reasonable prices. I highly recommend eduthing for all your IT needs.

We have been with eduthing from the outset and have always found them to be professional and responsive to our school’s needs. The engineers fit into and understand school life and we consider them part of our team. The helpdesk is friendly and well organised with many issues resolved remotely and promptly. We all appreciate the on-demand visits introduced last year, a fantastic addition to an already excellent service.

During the pandemic eduthing have continued to offer outstanding support and confirmed themselves as the right choice for our school. They ensured our remote education platform was set up and ready to go to ensure our pupils could access everything required for home schooling. This removed a huge burden from the staff and enabled them to focus on teaching. eduthing have helped to shape our future IT programme and provided advice and solutions as requested. We are in a much stronger position knowing we can rely on them and that they deliver.

Having made the decision to roll out a Chromebook 1:1 scheme for September 2020 late into the summer term 2020, eduthing did a brilliant job in supporting the school too implement the scheme in a timely and effective manner. They helped in a range of different ways, producing materials for the promotion of the scheme all the way through to the careful managed handing out of the hardware at the start of the new term.  This was a complex roll out that was fraught with many different challenges; however, eduthing were there to help us at every step of the way, ensuring the project was a great success.