Twitter Wall

Twitter Wall

06/08/20

The are providing funding for schools to enable remote learning through digital platforms so teachers & students can stay connected. To find out if you are eligible, please email us at google.co.uk https://t.co/B9JK3Dwbxw

17/07/20

Check out this weeks top comment: "Chris was absolutely fantastic. Calm, professional and great support. It was a hectic morning and he sorted out issues quickly and was great with our students!! Thanks" Thinking about outsourcing your IT? Contact us today hello.co.uk https://t.co/PBVXOzuVYs

14/07/20

Did you know that 31% of primary school computers and 35% of secondary school computers are considered to be ineffective in the UK due to age or condition? If you would like advice about new devices for your school, contact us today hello.co.uk https://t.co/Bvk3Sag1A0

13/07/20

Microsoft Teams....better than Zoom? The software giant has recently introduced some big updates and we can't help but think they have now overtaken all the other communication platforms. https://t.co/BLRJAQ4TNm

10/07/20

Check out this weeks top comment: "Very fast and efficient response. Two very pleasant technicians who gave the impression that nothing was too much trouble despite it being a quick fix problem. Thank you." Epsom, Primary, Surrey Another great week for the team, well done guys! https://t.co/z2uC0B770j

09/07/20

Now that classrooms are starting to return to normal, is it time to re-look at a new 'normal' for September? Do you think distance learning is the future? Or will we revert back to the traditional methods of teaching once the pandemic is over? https://t.co/VPw66reVxY

08/07/20

"Good work isn't cheap, cheap work isn't good" Guaranteeing an IT service delivers sufficient benefits to your business, for the best possible cost, is key to ensuring value for money. That's where we can help. Get in touch today to find out how. hello.co.uk https://t.co/r4C76q1Vot

07/07/20

Our help desk is manned from 7am until 6pm, Mon - Fri. Tickets can be logged anytime and our service is available to the whole school – not only technical staff, but teachers and administration staff. Contact us to find out more! hello.co.uk https://t.co/A2vlmCU0sC

06/07/20

• Reduce staff overhead • Prevent unnecessary spend • Focus on teaching & learning • Greater competitive advantage • Increased expertise Thinking about outsourcing your IT? Contact us today. hello.co.uk 020 3750 9796 https://t.co/9gMYEecRo8

03/07/20

Check out this weeks top comment: “Excellent service. Very professional. First time in my life talking to IT people and see them as engaging, listen to me concerns and can communicate. It was a breath of fresh air” Thinking about outsourcing your IT? Contact us today! https://t.co/65RblVRMDy

02/07/20

Revealed: DfE's 16-point September school opening plan Non-core subjects could be suspended for two terms and no Ofsted inspections before Christmas, draft plans say. https://t.co/WG5igIzapf

01/07/20

Is your school eligible for DfE funding? Funding of £1500 is available to primary schools and £2000 for secondary schools to get fully set up with GSuite platform . To find out more about how we can support you, email us at google.co.uk https://t.co/SCy1cGaiUE

30/06/20

Funding of £1bn for 50 major school building projects in England is being promised by the prime minister. There will also be a further £560m for repairs to crumbling school buildings. https://t.co/hlKHsq4WSj

29/06/20

"Start by doing what is necessary, then what is possible, and suddenly you are doing the impossible" Nothing better than some to get you through the week! If you have any IT issues in your school, get in contact to see how we can help. hello.co.uk https://t.co/aht0LhEnsB

26/06/20

Check out this weeks top comment: "Luke & Chris have been amazing with this issue. It has been going on for ages from our end and they sorted it in 24 hours! Thanks so much" If you're thinking about outsourcing your IT, why not contact us today? hello.co.uk https://t.co/c87JJDyEvt

25/06/20

Our review this week is on The Screen Time Limit app, designed by Check out the full review on our LinkedIn page and let us know what you think! https://t.co/htoQzPpaqd

25/06/20

What does the future of distance learning look like? Are your children adapting to new types of learning? What technology are you using? Do you think the changes Coronavirus have caused, might be here to stay? https://t.co/VPw66reVxY

24/06/20

Is your school eligible for DfE funding? Funding of £1500 is available to primary schools and £2000 for secondary schools to get fully set up with GSuite platform . To find out more about how we can support you, email us at google.co.uk https://t.co/SCy1cGaiUE

23/06/20

Should teachers work over the summer? Retired and supply teachers could be asked to stand in for staff who are shielding in September, plans suggest. What do you think? https://t.co/QnIMeigknO

22/06/20

We are working with as part of a fully-funded initiative by the to support you during this time. To find out more, please email us at google.co.uk https://t.co/mw1MYEcOCb

Statement in relation to Coronavirus (COVID-19)

Updated 01-06-2020 12:54

Throughout the school closure we have continued to provide remote support, and on-site support for emergencies or for issues affecting multiple users. We are pleased to have seen record numbers of tickets logged by individuals throughout this period and been able to assist quickly and effectively whilst changing our own working practices to allow our workforce to work from home with no impact on the service we provide. 

After speaking to many schools we have learned of the implementation of distancing with the introduction of ‘groupings’ and ‘bubbles’. The majority of schools have indicated that remote support, and on-site when required would be more convenient compared to our standard scheduled visits and help facilitate these plans.

As of today, Monday 1 June we will be responding to all requests that require a site visit regardless of the number of affected users. This new On Demand service relies on staff within your schools logging requests so we can identify that a site visit is needed and respond quickly. Secondary schools with a full time engineer will have already agreed a working pattern to facilitate on-site support. We have expanded our service desk capacity ahead of expected increased demand. 

We are aiming to respond to all on-site requests within 48 hours, depending on when tickets are received it could be the same day, and of course severity and impact will be taken into consideration. Where possible your normal assigned engineer will attend site, but this may not always be the case to allow us to resolve the reported issue quickly. Safeguarding information, including DBS checks on all our employees can be found at www.eduthing.co.uk/documents 

If your school started a contract with us from 1 April, you will receive a visit over the next three days. An email will be sent to the primary named contact with the date and time of this visit. 

All engineers have been equipped with face masks, gloves and hand sanitiser and will use them as required. 

The majority of our office based staff continue to work from home whilst we implement measures to become COVID secure. 

We will continue to listen to the guidance and information given by the government and Public Health England and update customers with any changes to our current service delivery model.

Thank you for your continued support, patience and understanding at this time.


Luke Nicolaou
Managing Director